• Sign into your account and review the complete history of all your orders. To view the status of an international order, please email waixinren@joinf.com or view your international order history.

• If you are still shopping and have not hit the "Complete order" button. you can remove items from your cart and make any changes necessary.

• Usually if an item is showing on our website then it is available to order You can sign up to receive an email the moment a product is back in stock if an item is not available.However, demand can sometimes outweigh the amount of stock we have and we may not be able to fulfill your order, If this is the case, we will let you know as soon as we can.

• When your order is dispatched we will send you an email confirming the shipment of your order along with a tracking link for your parcel. You can also check the current status of your shipment in your order history if you have previously set up an account with us.

• Your parcel will typically be dispatched the next working day, if you order in the morning on a working day, and the following day if you order in the afternoon or evening. Our logistics department is closed on weekends so any order received over a weekend will be processed the following week.

• Please check your shipment for completeness and transport damage immediately upon receipt and refuse to accept it if there is visible damage.

• You can naturally return items which you don't like, or reorder a different size.We have put together all the information for you on our Returns page.

• We do not provide direct goods exchange against an offset of payment. You do like the item, but would prefer it in a different colour or size? No problem: Simply return the unwanted item to us. You can then order the new item as a new order via the online shop or customer service. You can see right away in the online shop if the item you want is available in the colour and size you need.

• We will, of course, send you the correct item as soon as possible in the event that you receive an incorrect item despite our strict quality control. We can also refund the purchase price if that is more convenient for you.

• You can pay using your credit or debit card that either is a Visa, Mastercard, Bankwire, American Expresscard and JCB. It is imperative that you provide the cardholder's name as it is shown on the card, and address exactly as it appears on the card statement.

• We are unable to accept payment by cheque, Style cards, Solo cards, Duet Cards, cash or postal orders.

• If you are facing errors on the payment screen and are using a valid credit card, please ensure you have done the following

1. You have selected the correct payment method

2. You have entered the card number ensuring no gaps

3. You have entered the start date and issue number (if applicable)

4. You have ensured the billing address is a correct match to the card

• If you are still having problems with our checkout, please do not hesitate to email us and we will endeavour to help you further, Please check with your card provider that the attempted payment has not resulted in funds being held in error.

• When your order is placed you will see the order confirmation page and we will take payment immediately. We will send you an e-maiand SMS message to confirm your order.

• Periodical cleaning of down products is essential to maintain maximum loft and long life. Annual cleaning for products used occasionally is suitable; however, a down product should be cleaned after 30-45 days of continual use.

• All stock is subject to availability. All items advertised were in stock either in store or online at the time of print but stock levels may fluctuate and items may sell out.

• Wearing several layers of clothing allows you to adapt to the environment by adding or subtracting layers as the weather or youl activity level changes.

1. The first layer (or 'baselayer') is for comfort against the skin

2. The middle layer provides extra insulation

3. The outer layer blocks the weather to keep out wind and rain

You don't have to have an account to shop at Juumax.com , but there are advantages to creating one.

• Check the status of your order and track it via a link.

• l View your order history, a detailed list of each order you have placed with us.

• l Print and reprint receipts from previous orders

• l if you need to make a return, initiate the process immediately from our website and track the refund

• l Shop with just a click of a mouse as your shipping, billing, and credit card information is encrypted and stored in your account (which you can amend as needed).

 To create your account, click on Register/Log in located at the top of every page. Fill out the Create New Account section. When you return to our site, log in as a Returning Customer.

• You can have a new password for our shop generated automatically, Click the account icon in the header of the page and then clickForgotten password". Your new password will arrive by email in a few moments.

• You can change your password at any time in your customer account under “Password settings".